Feature Requests

Templates that are made in sakari should also be avaliable in hubspot

We are using Sakari for multiple brands under one parent company and want to be able to customize the responses for HELP and STOP keywords to have brand-specific info and messaging through HubSpot workflows.

Current State: Sakari already provides short link tracking that shows click analytics in the Sakari dashboard. Request: Automatically sync short link click events to HubSpot as custom events, similar to how HubSpot tracks email link clicks. Functionality Needed: When a contact clicks a Sakari short link, fire a custom event in HubSpot with properties (not sure how this works but): Contact ID Shortlink Name SMS campaign name Original destination URL Timestamp Click count (if multiple clicks) Business Value: Enable HubSpot workflows triggered by SMS link clicks Allow lead scoring based on SMS engagement Create unified engagement view across email, SMS, and other channels Support retargeting/follow-up based on click behavior Use Case: "When recipient clicks the webinar link in our SMS, automatically enroll them in our 'Hot Lead - Clicked SMS' workflow and notify the sales rep."

Automatic reports after sending text via HubSpot.

Messages sent from the Sakari Inbox do not appear in the assigned HubSpot Inbox. Only messages that are shown are received messages and those that are sent through the HubSpot Conversation. A nice improvement would be if the HubSpot Conversation was integrated directly into the Sakari Inbox.

Adding the ability to suppress specific error emails from HubSpot workflows. The issue is that sometimes clients cannot receive messages due to their country number we understand that there will be errors we just don't need an email for these errors.

Currently, when messages are sent to invalid contacts via HubSpot Workflows or API, the failures are not visible to the end user. It would be helpful to have email notifications sent to account admins for these failed messages—or at least have the option to enable such notifications via the Hub.

Ideally, in the 'folder view', a user can create, edit, and assign private templates to specific users. This would likely need some sort of permission gating.

When creating an SMS from a Hubspot workflow, or sending an SMS to a contact from their record, it would be useful to show how many segments that SMS is estimated to be. We recently had an issue where someone added emojis to SMS message not realising they massively increase the segment count for example so this would have been a good way to nudge behaviour.