There has to be an Unread notification for inbound text messages. A business does other things than refresh their screens all day to see if there are new messages. Working with a team, we need a visual push notification that says there are new messages just like what any phone app does when you receive texts. Having options that each user can change for their needs just makes sense. Therefore, it is crucial to allow read/unread automatically to be preference or setting. Please consider the needs for larger teams. We also need to know which team member answered the text. Just seeing a reply doesn't help us work smoothly as a team. Look at the screenshot of another txt service.