Feature Requests

We would like to see our texting reports - how many texts we send out vs how many customers respond and response rates

I want to have the ability to select and archive multiple conversations at once. I would also love a keyboard shortcut to archive a conversation.

Some users have reported wanting to sort messages by unread first, rather than chronologically.

we need this ability. We preschedule our follow up texts, sometimes customers reach out to us first.

We sometimes receive sensitive personal information through text from customers. Is there a way to permanently delete a text message? Can we automate the deletion based on some criteria?

Sender name needs to be a token attribute field. This will allow us to create templates that say "Hi {{{firstName}}}, this is {{{senderName}}} reaching out regarding {{{issue}}}" Contact owner field is not appropriate as a replacement for any use case where multiple agents with distinct identities need to be communicating with a customer. For example, in a B2B context, the contact owner could be the account executive. But a SDR could also be reaching out to schedule follow ups, a support engineer could be reaching out to talk about engineering issues, and product might even jump in to ask for feedback.

In the old mockup generator, we were able to see photos after they were attached, or at least the file name so we knew we'd attached the right thing. We really miss the old generator, as it took up the whole screen and we could see our full text at once instead of it being relegated to a column that takes up 1/3 of the screen vertically.

Give customers visibility to the suspended messages queue, and allow them to clear it out themselves if desired.